Customer Support Manager (m/w/d)
Support
loadbee GmbH has been an established and continuously growing software company since 2013, with headquarters in Echterdingen near Stuttgart and subsidiaries in the USA and Canada.
The core product is the cloud-based software platform of the same name for the cross-channel distribution of product information crucial to purchasing. Retailers and manufacturers of branded products from various industries are connected to the loadbee platform worldwide.
In this way, the loadbee platform efficiently provides end customers with complete product data every day.
To strengthen our team, we are looking for you as soon as possible:
Support | full-time
Customer Support Manager (m/w/d)
ID: 2023-0033
Your tasks
- Together with the support team, you will handle the onboarding of our new customers and the technical administration of existing customer accounts.
- You will independently record, classify, and process customer inquiries (1st and 2nd level).
- Specific requests will be forwarded to 3rd level support or product management, and you will communicate reliably with the customers.
- You will track and monitor bug tickets or similar issues until they are resolved and keep customers regularly updated.
- As part of quality assurance, you will develop customer FAQs and optimize support processes.
- You will independently conduct online training sessions for customers and partners and be well acquainted with our product.
Your profile
- You have successfully completed a degree or a commercial apprenticeship.
- You bring several years of experience in customer support or client service, ideally in B2B software sales or the SaaS sector.
- Your communication and organizational skills are excellent and suited to presenting complex topics in an understandable and convincing manner. You work reliably, structuredly, and independently.
- You are characterized by a strong customer orientation and a service-minded approach.
- Teamwork is a matter of course for you, as you enjoy working in collaborative teams and know how to develop comprehensive solutions for the customer.
- Ideally, you have experience working with clients from our target industries in the eCommerce environment, have already worked with digital platforms, and understand the challenges and opportunities in B2B.
- You speak fluent German and English; knowledge of additional foreign languages is an advantage.
We provide
- An exciting and challenging position in a growing company.
- An attractive working environment within an innovative company with an international customer base, operating in the eCommerce sector between brand manufacturers and retailers.
- A dynamic and, above all, authentic work environment with the freedom for creative ideas that drive us forward.
- A full-time position with flexible working hours.
- A permanent contract with an attractive salary.
- An additional day off for your birthday to celebrate this special occasion.
Have we aroused your interest?
Then we look forward to getting to know you!
Send us your application now to jobs@loadbee.com.
We guarantee prompt feedback and absolute discretion.
The data privacy guidelines of loadbee GmbH apply.